Shipping

We use a standard shipping service, this is a 2-to-5-day delivery service, at times this may be delayed and that is something that cannot be helped occasionally, however we will do our best to keep you updated with shipping and tracking through our delivery service provider. We do not deliver items outside the UK, the Isle of Man, Guernsey and Jersey. 
Shipping prices may vary and will be added to the price of the goods at our checkout page. 
You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Pay Now” button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button. 
 
You must ensure that your order, including delivery address, and any other information you supply to us is correct and you tell us immediately if there are any changes. It helps for tracking updates, if you supply an email address and or phone number to receive shipping details from our delivery service provider. If these details are not added then you will not receive shipping updates. 
 
We accept your offer and there is a binding legal contract when we send you a confirmation email. However, even if we have accepted your offer, we are not obliged to supply any goods if they are unavailable or we think that you are buying the goods to infringe our intellectual property or other rights or to deliberately damage our business, e.g. by intentionally writing false reviews. If so, we will notify you as soon as possible that we are cancelling your order and will arrange for a full refund if you have been charged. 

Contact our team using the hello@ellessence button, at the bottom of our home page for any questions regarding shipping. 
 

Delivery 
Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates. 
 
Delivery is only to the United Kingdom and is otherwise subject to any restrictions on our delivery page [INSERT LINK]. We reserve the right to cancel any order from a country to which we do not deliver (even if there is a binding contract). 
 
Unless we say otherwise, delivery timescales on our website are estimates only. We are not responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions. 
 
If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour. 
 
If the goods can’t be delivered because you haven’t complied with our agreement (e.g., giving us the wrong delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed). 

When you become the owner of the goods 
You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf. If you are not a Consumer, you must identify the goods as ours and keep them separate from your other goods until ownership passes.